Practical Example: A Review That Leads Somewhere
Alex works in customer operations and completed several initiatives during the year. A traditional review might focus on a broad performance score. In a skills-informed review, Alex and the manager look at the customer process improvement Alex delivered, the challenges handled, the role expectations and the skills demonstrated. They also discuss opportunities to improve analytical reporting and leadership communication.
Together they agree on clear development actions: contribute to a cross-functional analytics project, practice presenting results, and hold a follow-up discussion about progress. The aim isn’t to manufacture a positive score; it’s to recognize real work and give improvement a realistic next step.
Illustrative example. It does not mean that hilighter automatically manages goals, schedules meetings or gathers evidence.

